Cancellation & Refunds : LuckyTraining’s Online Courses :
For Self-paced Learning:
You are advised to raise a request within 7 days of purchase of any course for cancellation or refund. You will lose a chance to avail refund if in case a user has already consumed more than 25% of the course or downloaded EBook. Any refund request raised beyond 7 days of purchase time will not be accepted and no refund will be given.
For Instructor Led Training:
For Instructor-led courses, you are allowed to raise a refund request within 7 days of purchase of course. The participant will lose a chance to avail refund if in case he/she has already consumed more than 25% of the course or attended online/classroom training or received recordings for more than 1 day.
You will also lose a chance to raise a refund request if you have downloaded an EBook. Any refund request raised beyond 7 days of purchase time will not be accepted and no refund will be given.
Following are the essential points to be noted:
- If LuckyTraining’s cancels training you will be refunded with 100% of the course fee. The delegate loses a chance to get refunded if he/she fails to raise a refund request within 10 days of purchase of a course.
- In case LuckyTraining’s cancels or postpones an event the participants will be rescheduled to the next classroom training or virtual online training based on his/her choice.
- If a participant wishes to cancel an event or program 10 days prior to the event 10% of the total paid fee will be deducted and the remaining amount will be refunded.
- If a participant wishes to cancel an event or program within 10 days of the event no refunds will be made.
Available options to raise refunds request:
To Raise a refund request you can choose from either of two options:
- If the item quantity is one you can raise a request by clicking on the “Initiate Refund” Option.
- If the item quantity is more than the one you can reach us by writing to our support team through our help & support section.
LuckyTraining’s has the right to revise the terms and conditions of this policy without any prior notice.
Note: All the refund requests will be processed within 10 business days after the refund request approved by LuckyTraining’s.